Refund policy
RETURNS
We want you to love your purchase! If you are looking to return or exchange your order for any reason, we are here to help. We accept returns within [30] days of delivery. Please note that we partner with independent suppliers via Shopify Collective to curate our inventory. Because items ship directly from different brand partners, all returns must follow our specific supplier routing process.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Eligibility & Condition
To be eligible for a return, your item must meet the following criteria:
• Must be unused, unworn, and in the same condition that you received it.
• Must be in its original product packaging with all tags still attached.
• Cannot be a final-sale or clearance item (these are non-returnable unless they arrive damaged or defective).
• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. support@joyfuldaydesign.com
• Unfortunately, we cannot accept returns on gift cards.
How to Start a Return
Do not ship items back to our billing address or the address listed on your original shipping box without authorization.
- Sign in to your shop account using the menu in the top right corner of our website, select "orders" on the left side menu, and follow the link to return your specific order.
- Once approved, you will be emailed a specific prepaid return shipping label and the correct supplier warehouse destination.
- Print your label, pack your items securely in their original packaging, and drop the package off at the designated carrier.
Return Shipping Fees & Exchanges
Return Shipping: A flat return shipping fee of $0 will be deducted from your final refund.
Exchanges: Because our inventory is synchronized across multiple supplier networks, we cannot offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds & Processing Time
Once the supplier receives and inspects your returned item at their facility, they will notify us of its condition. Approved refunds will be processed automatically back to your original payment method. Please allow [5 to 10] business days for the refund to reflect on your bank or credit card statement after the supplier receives the item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.